Enjoy peace of mind with our 30-day return policy on all items, except for personalised products.
Description
EVRI - PICKUP POINT: usually within 2-7 days
FREE on orders over £100, otherwise £3.75
STANDARD (EVRI or ROYAL MAIL): usually within 2-4 days
FREE on orders over £100, otherwise £4.45
EXPRESS (ROYAL MAIL): usually within 1-3 days
£5.95 (£1.95 on orders over £100)
NEXT DAY (ROYAL MAIL): next business day before 1 p.m.
(Not available for orders despatched from our auxiliary warehouse or for pre-orders.)
£10.95 on orders under £30.00
£13.95 on orders £30.00-£99.99
£11.95 on orders over £100.00
Help & Advice
We accept all major credit and debit cards within the MasterCard and Visa networks as well as American Express for online and orders by phone.
For online orders, we also accept payments using payment processing services provided by PayPal, Google Pay and Apple Pay as well as Clearpay.
UK
EVRI - PICKUP POINT: usually within 2-4 days
FREE on orders over £100, otherwise £3.75
STANDARD: usually within 2-4 days
FREE on orders over £100, otherwise £4.45
EXPRESS: usually within 1-3 days
£5.95 (£1.95 on orders over £100)
International
Sorry, we no longer ship overseas.
For in stock (non pre-order) orders:
- If you've selected Standard delivery, we estimate that your order will be delivered within 2 to 5 business days.
- If you've selected Express delivery, we estimate that your order will be delivered within 1 to 4 business days.
Please note that some items take an extra 2-5 business days to despatch, as shown in the product availability section, and this time should be added to the estimated delivery times.
You will receive an email (or SMS if you opted for this instead) confirming your order is despatched just as soon as it's on its way to you. This will include a tracking reference, clicking on it will display the most recent status of your order on the delivery provider's website.
If you have opted to open an account with us, you can also check your order status from there.
And finally, if you have downloaded the Shop app, you can use that to check your order status.
Yes!
You may return any item purchased from us for up to 30 days with the exception of personalised items.
Full details can be found in our Returns Policy.
