Whilst our website has an extensive range of models, we can't possibly stock everything, so if you can't see what you are looking for by browsing or searching specifically for the model you would like, then we very much regret, it is not an item we have in stock.

Absolutely!

Wherever you see the button to be notified when an item is back in stock, you can click on it and leave your email, and we will let you know the instant that item is back in stock.

Sorry, no. 

We are retailers, not model manufacturers/makers so are unable to build or modlfiy models ourselves.

Sorry, we don't sell spares for models. However, should you need a part for a model purchased from us, we are happy to contact the manufacturer to see if they can supply it.

Sorry, no.

As we only sell new models sourced through the trade, we are not in a position to buy or value pre-owned items.

Not at all!

If you would prefer not to create an account, you can simply check out as a guest. However, you will miss out on a faster checkout experience, viewing your order history and earning Collecting Rewards points.

No!

If you would prefer not to order online, just give us a call on 0333 344 9824 during office and one of our lovely team members will be more than happy to take your order over the phone - be sure to have your debit or credit card to hand when calling.

Yes!

After you place your order we will immediately send you a confirmation message by email.

Although order confirmations are sent straight away, there may be issues beyond our control that have delayed it.

Emails:

• Can sometimes be delayed by the servers or they may have been incorrectly tagged as spam. Check your Spam/Junk folder and ensure that you have set up all filters to allow the receipt of emails from sales@diecastmodelcentre.co.uk
• If you still can't find the confirmation, let us know at sales@diecastmodelcentre.co.uk and we will send another.

SMS:

• Can sometimes be delayed (or even lost) by the mobile network.
• You can try the old 'switch it off and back on again' which will reregister your phone on the network.
• If it still doesn't arrive, let us know at sales@diecastmodelcentre.co.uk and we will send another.

In all instances, make sure we have your correct email address and/or mobile phone number.

Yes!

Should you need to cancel your order , there is no need to email or call us first, simply visit our returns page for details of how to make your return.

• If your order hasn't been despatched, we can simply cancel it and process a full refund straight away.
• If your order has been despatched, you will need to return it to us at your own expense within 30 days of it been delivered before we can process a refund.

We accept all major credit and debit cards within the MasterCard and Visa networks as well as American Express for online and orders by phone.

For online orders, we also accept payments using payment processing services provided by PayPal, Google Pay and Apple Pay as well as Clearpay (min. order £10), and Klarna.

Your account/card/payment service will be charged immediately upon completing your transaction unless you have opted for a deferred payment arrangement with Clearpay or Klarna.

Please be assured we will not charge you for a failed transaction.

What you may see on your account is a pre-authorisation, which takes place before any other checks to ensure that your card is valid and reserve the order value for us pending the completion of your transaction. Pre-authorisations only become charges when/if an order is completed.

Where a transaction on a card is not completed, that pre-authorisation will remain in place for a period of time that is determined by the card issuer, and during that time, the funds, unfortunately, will not be available to you in your account. This is not something that we have any control over; it is the way that card processing works for everybody, and you would need to contact your card issuer to ascertain how long those funds will show as not being available to you or to request that the pre-authorisation be removed sooner.

Definitely not!

We use Shop Pay (Stripe) for processing all debit/credit card payments and never have access to your full card details.

Your card details are provided to us by way of a token (algorithmically generated number) which is valid just with us and for a single transaction.

With payment processing services, PayPal etc., we never receive any payment details.

Yes.

VAT is charged on all sales within the United Kingdom and a VAT invoice is automatically emailed to you upon placing your order.

Yes, most definitely!

We have been despatching items Worldwide since 2005 and in that time we have learned more than a few things to do to ensure that your orders arrives safely. These include:

• Using good quality new boxes
• Ample protection within the box

Sorry, due to lack of demand, we have withdrawn our gift-wrapping option.

Yes!

We aim to pack all orders using materials that are either recyclable, recycled or both, these include:

• Cardboard boxes which are usually made from recycled materials and are, of course, recyclable
• Packaging chips (void fill). Depending on availability, we use either white biodegradable chips which can be composted or dissolved in water; or green coloured chips that although not appearing as environment friendly, are actually made from recycled polystyrene and treated to be biodegradable, although not as quickly as some other materials.
• Void fill paper is made from 100% recycled material and is recyclable.
• Tissue paper is acid-free and recyclable.
• Packing notes and labels made from paper which we all know is recyclable.
• Packaging tape made from paper

Non-environment friendly materials used in our packaging include:

• Glues used in the bonding of cardboard.

On occasions, you might find other materials used in the packaging which are not environmentally friendly. These materials will not have been purchased by us, but are materials that we are reusing from parcels that we have received.

UK

EVRI - PICKUP POINT: usually within 2-4 days
FREE on orders over £100, otherwise £3.75

STANDARD: usually within 2-4 days 
FREE on orders over £100, otherwise £4.45 

EXPRESS: usually within 1-3 days
£5.95 (£1.95 on orders over £100)

NEXT DAY: next business day before 1 p.m.
(Not available for orders dispatched from our satellite warehouse or for pre-orders
£10.95 on orders under £30.00
£13.95 on orders £30.00-£99.99
£11.95 on orders over £100.00

International

Sorry, we no longer ship overseas.

For in stock (non pre-order) orders:

• If you've selected Standard or Evri Pickup Point delivery, we estimate that your order will be delivered/available within 2 to 4 days.
• If you've selected Express delivery, we estimate that your order will be delivered within 1 to 3 days.
• If you've selected Next Day delivery, your order will be delivered before 1 p.m. the next business day (restrictions apply).

Please note that some items take an extra 2-5 business days to despatch, as shown in the product availability section, and this time should be added to the estimated delivery times.

We recommend placing your order in plenty of time.

However, if you require an item urgently, please contact us before placing your order to discuss the best option for you.

Yes.

Same day collection is available on many items between 09:00 - 17:00 Monday - Friday, and collection only between 09:00 - 16:00 on Saturday's.

Full details are here.

All orders are despatched directly from us, in Gainsborough Lincolnshire.

Sorry, no. We only ship within the United Kingdom.

We use Evri, Yodel and Royal Mail for our Standard deliveries. All Express and Next Day deliveries are solely by Royal Mail.

On occasions, we may use an alternative carrier offering an equivalent or enhanced service where we deem it appropriate or necessary.

Usually Yes.

When paying by debit or credit card, you have the option to enter a different delivery address in the checkout. However, we do reserve the right to refuse this at our discretion.

If your are paying through a payment service gateway such as PayPal, or Clearpay and Klarna, we may only be able to despatch to the address registered to the account holder.

You will receive an email (or SMS if you opted for this instead) confirming your order is despatched just as soon as it's on its way to you. This will include a tracking reference, clicking on it will display the most recent status of your order on the delivery provider's website.

If you have opted to open an account with us, you can also check your order status from there.

And finally, if you have downloaded the Shop app, you can use that to check your order status.

It is preferable if someone is available to receive your parcel, but if not, you can change your delivery options from the tracking link in the carriers despatch confirmation email or SMS.

When a parcel has been returned to us as undelivered, we will advise you of this.

If the delivery failed due to an error on our part or that of the delivery service, we will refund you in full. If the delivery failed for other reasons, i.e. not collected from a collection point, incorrect name/address provided etc., then we will deduct the delivery charge you paid from your refund.

If you still require the item(s) you ordered, please place another order.

Our website is hosted by Shopify and uses an SSL certificate to protect all our pages - look for the padlock icon and/or 'https' in your browser address bar.

No (and Yes)!

We will not sell or share your details with any other business.

However, depending on your cookie acceptance preferences, your data may be shared with other organisations, such as, Google, Facebook , and Klaviyo to help us improve our customers experience on our website and for marketing purposes.

Further information can be found in our Privacy Policy.

Yes!

We are registered under the GDPR/Data Protection Act 2018, but please be aware that some or all of your data may be transmitted outside of the UK and EU, for example to servers in Canada and the USA.

Occasionally we send out emails asking for payments, but never by any other messaging services.

If you have any doubts about the authenticity of a message from us, DO NOT reply to it. Please contact us using any of the contact forms on our website.

Yes!

You may return any item purchased from us for up to 30 days with the exception of personalised items.

Full details can be found in our Returns Policy.

We are sorry that your model has arrived damaged or is faulty. The good news is that we have a 30-day refund policy and we will do our best to make things right for you.

To start the return process, please visit our returns page for details of how to do this..

As soon as you return is approved we'll let you know how to make your return and receive either a replacement (subject to availability) or a refund, whichever is your preference.

Please be aware that we may make a deduction to any refund if your item shows signs of user-damage or unnecessary opening of packaging.

For full details, please see our Returns Policy.

Our Customer Service team are here for you between Monday - Friday 09:00 - 17:00

Sorry, no, we don't produce a catalogue, all our stock can be found on our website.

No, we are solely an online business without retail premises. However, you may collect your order from our warehouse.