Shipping policy

Shipping & Delivery Policy

At a Glance

  • FREE Royal Mail Tracked 48 on UK orders of £100 or more.
  • Royal Mail Tracked 48 – £4.25 on UK orders under £100.
  • Royal Mail Tracked 24 is available if you would like a faster delivery service.
  • All UK delivery services include tracking.
  • Orders are processed Monday to Friday.
  • Your estimated delivery date will be shown before checkout.
  • International delivery is available to many destinations, with prices calculated at checkout.

We aim to offer reliable, fully tracked delivery at a fair price. All orders are carefully packed to help protect your models during their journey.

UK Delivery

Royal Mail Tracked 48

Our standard UK delivery service.

  • FREE on orders of £100 or more.
  • £4.25 on orders under £100.
  • Estimated total time from ordering: 3–6 working days.

This service includes full tracking, delivery confirmation and Royal Mail delivery updates where available.

Royal Mail Tracked 24

Choose this option if you would like a faster delivery service after your order has been despatched.

  • £1.50 on orders of £100 or more.
  • £5.75 on orders under £100.
  • Estimated total time from ordering: 2–5 working days.

Tracked 24 does not mean that your order is moved ahead of other customers during processing. It simply uses a faster Royal Mail delivery service once the parcel has been despatched.

Delivery charges to the Channel Islands are calculated and shown at checkout.

When Will My Order Be Despatched?

Orders are processed Monday to Friday. Your estimated delivery date will be shown before you complete your order.

Some products may take a little longer to despatch, particularly if they are:

  • sourced from one of our suppliers;
  • held at an auxiliary warehouse;
  • being checked before despatch; or
  • pre-order products awaiting release.

Where a product has a different expected timescale, this will normally be shown on the product page.

Orders may also take longer during very busy periods, bank holidays, severe weather, carrier disruption or other circumstances outside our control.

Delivery Times

Delivery times are estimates rather than guaranteed delivery dates.

Working days are Monday to Friday, excluding UK bank holidays.

Some destinations may take an additional working day or longer, including:

  • Scottish Highlands and Islands;
  • Northern Ireland;
  • Isle of Wight;
  • Isle of Man;
  • Channel Islands; and
  • other remote or offshore areas.

Severe weather, road closures, carrier disruption, industrial action and other events outside our control may also cause delays.

Tracking Your Order

We will normally send your tracking information by email or SMS when your parcel has been despatched.

Tracking may sometimes take a few hours to update after the parcel has entered the Royal Mail network.

Royal Mail may offer options such as delivery to a safeplace, neighbour, collection point or another delivery date. If you choose one of these options, please make sure that the location or instruction is suitable for your parcel.

If Delivery Is Missed

If Royal Mail cannot deliver your parcel, they may try again, leave it with an authorised neighbour or safeplace, send it to a collection point, or ask you to rearrange delivery.

Please keep an eye on your tracking and follow any instructions from Royal Mail.

If a parcel is returned to us because it was not collected or delivery could not be completed, you may need to pay the cost of sending it again.

Delivery Address

Please check your delivery details carefully before placing your order.

Make sure that you provide:

  • the correct recipient name;
  • the full delivery address and postcode;
  • a valid email address; and
  • a telephone number where requested.

We cannot guarantee that an address can be changed once an order has entered processing or has been despatched.

If a parcel is returned because the address supplied was incorrect, incomplete or inaccessible, you may need to pay the cost of redelivery.

Missing Parcels

If your parcel has not arrived and the estimated delivery period has passed, please contact us.

We will investigate the delivery with the carrier. We may need information from you to help with the investigation, but we will not normally ask a consumer customer to make the carrier claim themselves.

Your statutory rights are not affected.

Missing or Damaged Items

If something is missing from your parcel, or your order arrives damaged, please contact us as soon as possible.

We recommend contacting us within 7 days of delivery where possible, as this helps us investigate the issue while delivery and packing information is still readily available. This does not affect your statutory rights.

We may ask you to provide photographs of:

  • the model or item received;
  • the outer packaging;
  • the shipping label;
  • the internal packaging; and
  • any visible damage.

Please keep the packaging until we have confirmed that it is no longer required.

International Delivery

We deliver to many international destinations, although not every product can be sent to every country.

The delivery services and prices available to your address will be shown at checkout.

International delivery charges may depend on:

  • your country and postcode;
  • parcel size and weight;
  • order value;
  • the type of product ordered; and
  • available carrier services.

If no delivery option is shown at checkout, we are unable to accept the order for delivery to that address through our website.

International orders are normally sent using DHL, FedEx or another suitable tracked carrier.

International Taxes, Duties and Customs

Depending on the destination, taxes, duties or import charges may be collected when you place your order or may be payable when the parcel arrives in your country.

Where charges are collected at checkout, they will be included in the total amount shown before you place your order.

If charges are not collected at checkout, you may be asked to pay them to the carrier or local customs authority before delivery.

Customs rules vary by country and can change without notice.

Please make sure that any information required for customs or delivery is complete and accurate. Delays or additional charges caused by incorrect information, local import restrictions or unpaid import charges are outside our control.

International Delivery Restrictions

Some products cannot be sent to certain destinations because of their size, weight, value, fragility, local rules or carrier restrictions.

If we are unable to ship an order safely or legally, we may need to cancel it and refund any payment already taken.

International orders cannot normally be sent to PO Boxes, parcel lockers, freight forwarders, hotels or third-party collection addresses unless this option is specifically offered at checkout.

Who Is Responsible for the Parcel?

For consumer orders, the goods normally remain our responsibility until they are delivered to you, or to someone you have asked to receive them.

If you choose a Royal Mail delivery option such as a safeplace, neighbour or collection point, the delivery will be considered using the instructions you provided and the available delivery evidence.

Nothing in this policy affects your rights under UK consumer law.

Alternative Delivery Services

UK orders are normally sent using the Royal Mail service selected at checkout.

Occasionally we may need to use another suitable tracked carrier because of parcel size, weight, value, destination or disruption to Royal Mail services.

If this happens, we will use a service that is broadly equivalent to or better than the one you selected.

Orders Containing Different Types of Stock

An order may contain products that are held by us, sourced from a supplier, held at an auxiliary warehouse or awaiting release as a pre-order.

Where items have different availability dates, we may hold the order until everything is ready, send items separately, or contact you to discuss the available options.

If you ask for separate deliveries, an additional delivery charge may apply where this has been clearly explained before the additional shipment is arranged.

Other Policies

This Shipping & Delivery Policy should be read alongside our:

If specific delivery information shown on a product page or at checkout differs from a general estimate in this policy, the information shown for that particular product or delivery service will apply.

Final Note

Nothing in this policy limits any statutory rights that cannot legally be excluded or restricted.

Last updated: August 2026