Shipping policy

Shipping & Delivery Policy

At a Glance

  • Free UK Secure Tracked Delivery on orders over £150.
  • Orders are normally despatched within 1–3 working days.
  • All delivery options include tracking.
  • Orders are packed carefully for collectors and enthusiasts.
  • Delivery and despatch times are estimates unless expressly agreed otherwise.
  • International delivery is available to many destinations.

We aim to deliver orders safely, reliably and at a fair cost using suitable tracked delivery providers.

United Kingdom Delivery Options

Budget Tracked Delivery

Usually Yodel or Evri

  • Available on selected eligible orders.
  • £3.95 for eligible orders up to £29.99.

Estimated total time from ordering: 4–6 working days, Monday–Friday.

This service includes:

  • tracked delivery;
  • delivery confirmation;
  • a lower-cost option for customers who do not require the fastest service.

Availability depends on the size, weight, value and delivery destination of the order.

Secure Tracked Delivery

Usually Royal Mail, Parcelforce or DPD

  • FREE for orders over £150.00.
  • £4.95 for orders from £30.00 to £149.99.
  • £5.95 for orders up to £29.99.

Estimated total time from ordering: 3–6 working days, Monday–Friday.

This service includes:

  • full tracking;
  • email or SMS tracking updates where available;
  • delivery-management options where offered by the carrier.

Priority Tracked Delivery

Usually Royal Mail, Parcelforce, DPD or DHL, as appropriate

  • £2.95 for orders over £150.00.
  • £5.95 for orders from £30.00 to £149.99.
  • £6.95 for orders up to £29.99.

Estimated total time from ordering: 2–5 working days, Monday–Friday.

This service includes:

  • priority order processing;
  • full tracking;
  • email or SMS tracking updates where available;
  • delivery-management options where offered by the carrier.

Priority processing reduces the expected fulfilment time but does not guarantee same-day despatch or delivery on a particular date.

UK Despatch and Delivery Information

Despatch Timescales

Orders are normally despatched within 1–3 working days, Monday–Friday.

Orders may take longer during exceptionally busy periods, public holidays, severe weather, supplier delays, stock verification, payment checks or other circumstances outside our reasonable control.

Products described as being held at an auxiliary warehouse, sourced from a supplier or available on a pre-order basis may have different fulfilment times. Any additional information shown on the product page or in our Pre-Order Policy should be read alongside this policy.

Working Days

Working days are Monday to Friday, excluding UK bank holidays. Weekends and bank holidays are not normally counted when calculating estimated despatch or delivery periods.

Delivery Timescales

All delivery times shown are estimates based on the expected despatch time and information supplied by the carrier.

Deliveries to the following destinations may take an additional working day or longer:

  • Scottish Highlands and Islands;
  • Northern Ireland;
  • Isle of Wight;
  • Isle of Man;
  • Channel Islands;
  • other remote or offshore areas.

Delivery may also be delayed by severe weather, carrier disruption, road closures, customs procedures, industrial action, public holidays or other events outside our reasonable control.

International Delivery

International delivery is available to many destinations, although we cannot deliver every product to every country.

Available services and charges are calculated at checkout using factors including:

  • delivery country and postcode;
  • parcel size and weight;
  • order value;
  • product type and fragility;
  • carrier availability and restrictions.

If no delivery option is shown for the selected destination, we are unable to accept the order for delivery to that address through our website.

International orders are normally sent using DHL, FedEx or another suitable tracked carrier. The available service and price will be displayed before the order is submitted.

International delivery estimates are not guaranteed and may be affected by customs clearance, import controls, carrier handling, local delivery conditions and the accuracy of information supplied by the customer.

International Duties, Taxes and Customs

Depending on the destination and checkout service used, duties, taxes and import charges may be calculated and collected when the order is placed.

Where these charges are shown at checkout, they form part of the total amount payable.

Where duties or taxes are not collected at checkout, the customer may be required to pay them to the carrier, customs authority or other relevant body before delivery. The treatment of taxes and duties will depend on the destination and the delivery service displayed at checkout.

Customers are responsible for providing accurate contact, delivery and identification information required by the carrier or customs authority.

We are not responsible for delays, additional charges or failed delivery caused by:

  • inaccurate or incomplete customer information;
  • failure to respond to a carrier or customs request;
  • local import restrictions;
  • refusal or failure to pay charges lawfully due on import.

Customs rules, import thresholds and delivery procedures vary by destination and may change without notice.

International Product and Delivery Restrictions

Some products cannot be shipped to particular destinations because of size, weight, fragility, value, product-safety requirements, customs restrictions or carrier rules.

A delivery option may not be displayed where no suitable service is available.

Before accepting an order, we may refuse, limit or cancel an international order where we cannot ship it safely, lawfully or within the carrier’s requirements. Any payment taken for an order declined before acceptance will be refunded.

International orders cannot normally be sent to PO Boxes, parcel lockers, freight forwarders, hotels or third-party collection addresses unless the checkout specifically offers and accepts that delivery arrangement.

Important Delivery Information

Address and Contact Details

Please provide the correct recipient name, full delivery address, postcode, email address and telephone number at checkout.

Check these details carefully before submitting the order. We cannot guarantee that an address can be changed after an order has entered processing or been despatched.

We are not responsible for delays, failed delivery, customs issues or additional costs caused by inaccurate or incomplete information supplied by the customer.

If a parcel is returned because the address supplied was inaccurate, incomplete or inaccessible, we may require payment of the reasonable cost of redelivery. Alternatively, where the order is cancelled or cannot be redelivered, we may deduct costs where permitted by law and in accordance with the circumstances of the return.

Tracking

Tracking information will normally be sent by email or SMS when the parcel is despatched or collected by the carrier.

Please monitor tracking regularly. Carrier tracking may sometimes take several hours to update after despatch.

Delivery-management requests made through a carrier, including safeplace, neighbour, collection-point or date-change instructions, may alter how and where the parcel is delivered.

Safeplaces, Neighbours and Delivery Preferences

If you give the carrier a safeplace, neighbour, collection-point or other delivery instruction, the carrier may deliver in accordance with that instruction.

Where a parcel is delivered in accordance with a clear instruction authorised by you, the delivery may be treated as completed at the authorised location, subject to applicable law and the evidence available.

If no customer instruction has been provided, a carrier may still attempt redelivery, deliver to a neighbour, direct the parcel to a collection point or take another step permitted by its own procedures. A carrier’s decision to leave a parcel in a location does not automatically remove your statutory rights, and any dispute will be considered using the tracking, delivery evidence, instructions and surrounding circumstances.

Please choose delivery preferences carefully and use only a location that is secure and suitable for the parcel.

Missed Delivery and Collection

If delivery cannot be completed, the carrier may:

  • attempt delivery again;
  • offer alternative delivery arrangements;
  • deliver to an authorised neighbour or safeplace;
  • send the parcel to a local collection point;
  • return the parcel to us after the carrier’s holding period expires.

You are responsible for monitoring tracking and collecting or rearranging delivery within the carrier’s stated timeframe.

If a parcel is returned because it was not collected or because delivery arrangements were not completed, we may require payment of the reasonable redelivery cost. Where a refund is instead due, any permitted deductions will be considered in accordance with applicable law.

Missing Parcels

If tracking shows no delivery and the estimated delivery period has passed, please contact us so that we can investigate with the carrier.

Carrier investigations and loss claims may take time. We will not require a consumer to pursue the carrier directly where we arranged the delivery, although we may need reasonable cooperation and information from the customer.

Nothing in this section affects statutory rights where goods are not delivered within the required period.

Missing Items or Incomplete Deliveries

If a parcel arrives but an item is missing, please contact us as soon as possible.

We recommend reporting missing contents within 7 days of delivery because prompt notification helps us preserve carrier evidence and investigate packing records. This recommendation does not limit statutory rights.

Please provide the order number and, where requested, photographs of:

  • the outer packaging and any damage;
  • the shipping label;
  • the packing slip;
  • all items and packaging received.

Claims reported later may be more difficult to investigate, but will be considered in accordance with applicable rights and available evidence.

Damaged Deliveries

If goods or the parcel arrive damaged, please contact us as soon as possible and retain all packaging.

We recommend reporting visible damage within 7 days of delivery so that we can investigate promptly and preserve evidence. This recommendation does not limit statutory rights.

We may request photographs of the goods, internal packaging, outer carton, shipping label and any visible damage.

Delivery Terms

Responsibility and Passing of Risk

For consumer orders, the goods normally remain at our risk until they come into the physical possession of you or a person identified by you to receive them, subject to the Consumer Rights Act 2015.

Where you nominate a delivery arrangement or give an authorised instruction, the circumstances and applicable law will determine when delivery and transfer of risk have taken place.

Different rules may apply where a consumer independently appoints a carrier that we did not offer or arrange.

For business customers, risk will pass as stated in any separately agreed business or trade terms or, if no separate term applies, when the goods are delivered to the stated delivery address.

Delivery Deadlines

Unless a different period has been expressly agreed, consumer goods will be delivered without undue delay and within the period required by applicable law.

If delivery by a particular date is essential, please contact us before ordering. A delivery date is binding only where we expressly agree it in writing.

Delivery Delays

Estimated delivery times are not guarantees.

We will not be liable for losses that are not reasonably foreseeable or for business losses suffered by a consumer. Nothing in this policy excludes liability or remedies that cannot legally be excluded, including applicable rights where goods are not delivered.

Business customers should not rely on an estimated delivery date for an event, promotion, onward sale or other commercial commitment unless a binding date has been expressly agreed in writing.

Alternative Carriers and Services

We may use a different carrier from the one indicated where reasonably necessary, provided the replacement service is suitable for the parcel and is broadly equivalent to or better than the service purchased.

The carrier used may depend on parcel size, weight, value, destination, service disruption and operational requirements.

Access to the Delivery Address

You must ensure that the carrier can safely and lawfully access the delivery address.

We or the carrier may be unable to complete delivery where:

  • the address is inaccessible;
  • entry instructions are missing or incorrect;
  • delivery would create a safety risk;
  • the recipient cannot provide information reasonably required for delivery;
  • local restrictions prevent access.

Orders Containing Different Availability Types

An order may contain items held by us, products sourced from suppliers, products held at an auxiliary warehouse or pre-order items.

Where products have different availability or fulfilment times, we may:

  • hold the order until all items are available;
  • despatch items separately;
  • contact you about available options;
  • apply additional delivery charges where separate delivery has been requested or clearly disclosed.

Any product-specific availability information shown before ordering forms part of the estimated fulfilment information.

Relationship with Other Policies

This Shipping & Delivery Policy should be read alongside our:

If specific delivery information shown on a product page or at checkout differs from a general estimate in this policy, the specific information shown for that product or service will apply, provided it is lawful.

Final Note

Nothing in this Shipping & Delivery Policy limits statutory rights that cannot legally be excluded or restricted.

Last updated: July 2026