Reviews Policy

Quick Summary

We value honest and fair feedback from our customers.

  • Reviews should be based on genuine experience of our products or service
  • We publish all authentic reviews, whether positive or negative
  • We do not edit reviews, except to remove inappropriate content
  • We may remove reviews that are false, abusive, or irrelevant
  • We take reasonable steps to ensure reviews are genuine

Our aim is to provide a transparent and trustworthy review system for all customers.

Full Reviews Policy

1. Who Can Leave a Review

Reviews may only be submitted by customers who have purchased or genuinely experienced our products or services.

We take reasonable steps to verify reviews by checking information such as:

  • Order number
  • Name
  • Email address
  • Product purchased

Where we cannot verify a review, we may investigate further or choose not to publish it.

2. How Reviews Are Treated

  • All genuine reviews are published regardless of rating
  • We do not edit reviews for content, including spelling or grammar
  • Positive and negative reviews are treated equally

We aim to present reviews as they were originally submitted, unless moderation is required under this policy.

3. Review Moderation

We may reject or remove reviews where they:

  • Contain confidential or private information
  • Are abusive, offensive, threatening, or discriminatory
  • Contain obscene, vulgar, or inappropriate content
  • Are unrelated to our products or services
  • Are false, misleading, or inaccurate
  • Are identified as fake or not based on genuine experience
  • Are submitted in error or duplicated
  • Are requested to be removed by the reviewer

We reserve the right to moderate, refuse, or remove reviews where necessary to maintain fairness, accuracy, and compliance with applicable laws.

4. Fake and Misleading Reviews

Where we are alerted to or identify a potentially fake or misleading review, we will investigate and take appropriate action.

This may include:

  • Requesting further information from the reviewer
  • Verifying the purchase history
  • Removing the review if it cannot be substantiated

We are committed to ensuring reviews reflect genuine customer experiences.

5. Incentivised Reviews and Relationships

If a reviewer has received an incentive (such as a discount or free item), or has a personal or commercial relationship with us (for example, employee or associate), this may be identified where appropriate.

We aim to ensure transparency where reviews may be influenced by incentives or relationships.

6. Use of Review Content

By submitting a review, you grant us permission to use your review content for legitimate business purposes, including:

  • Display on our website
  • Marketing and promotional materials
  • Email campaigns and social media

Reviews are treated as non-confidential and non-proprietary content.

7. Data Protection

Any personal data submitted as part of a review will be processed in accordance with our Privacy Policy.

For more information, please refer to our Privacy Policy.

8. Legal Compliance

We take reasonable and proportionate steps to ensure that reviews are genuine and comply with applicable consumer protection laws, including requirements relating to transparency and fairness.

Final Note

Our goal is to maintain a fair, transparent, and trustworthy review system for all customers.

Last updated: May 2026