General Queries

No, we're sorry, we don't buy collections.

Pre Sale Queries

No, all the models we sell are brand new.

Sorry no, we can only supply models in the manufacturers original paint schemes/liveries. An experienced modeller would most probably carry out the changes for you, but it would be wise to check with them before making your purchase to ensure the model is suitable.

As an online retailer it is paramount that all our stock is listed in our online store at all times. Therefore, if you can't see the model you require, we regret it is either an item that we do not stock or it may not have been produced as a model.

Sorry, we are not model makers so, are unable to offer that service.

Sorry, we don't accept pre-orders.

Yes, simply click the "Notify me when available" button on the product page and you will be the first to hear when it's back in stock.

Placing Your Order

No, you may checkout as a guest if you prefer but, you won't be able to track your order or earn Collectors Club points.

We don't accept mail orders but you may order by phone and pay by a credit or debit card.

We accept all major credit and debit cards within the MasterCard and Visa networks as well as American Express.

You may pay by PayPal, Google Pay, Apple Pay or Amazon Pay.

No, we are sorry, we do not accept payments by cheque, Postal Orders or bank transfers.

Yes. We don't collect or store any of your payment details ourselves. All payments are processed directly through Shopify or your chosen payment solution so you can be confident that your details are 100% secure.

Your account/card/payment service will be charged immediately whilst completing your transaction.

When you place an order online, a confirmation email is sent to the email address you entered when placing your order. If you do not receive this email within a few minutes, there are two likely explanations: either, you didn't enter an email address or our email may have been directed to your Spam/Junk folder. Please ensure that you have set up all filters to allow the receipt of emails from sales@diecastmodelcentre.co.uk.

All customers will receive emails confirming their order and its despatch status. You can additionally check your order status by logging into your account at any time.

Shipping

Yes, we pride ourselves on our packaging service and use only the best materials to ensure your model reaches you in the same condition it leaves us.

All models are boxed and void space in the box usually filled with packaging chips but, never with dusty shredded paper. After all, you expect to find a model in the box, not a hamster!

Mostly, yes. We try to do our bit to help protect the environment by reducing the amount of non-recyclable and non-biodegradable materials used in our packaging.

We use biodegradable packing chips made from corn starch instead of bubble wrap; outer cardboard boxes, packing slips and address labels are recyclable.

Currently, the packaging tape is plastic which is not biodegradable or recyclable.

We are pleased to despatch to addresses in nearly all countries. We currently do not ship to Congo, The Democratic Republic Of The Congo, Côte d'Ivoire, France, Germany, Nigeria and Somalia.

We mostly use Royal Mail. However, on occasions we may use an alternative method such as Hermes or Collect+ where we deem it appropriate for UK deliveries.

All orders are despatched within one business day.

For deliveries to United Kingdom addresses, we expect to deliver your order as follows:

Economy - 3-3 days

Standard - 1-2 days

Tracked - 1-2 days

Express - 1 day

For deliveries to overseas addresses, we expect to deliver your order as follows:

International Signed For Airmail - from three working days onwards

Please Note: Times quoted are estimates and not guaranteed. Working days are Mon's-Fri's.

Generally no, we can't ship to an address that is different to the billing address. We reserve the right not to ship to alternative delivery addresses at our discretion.

Yes, for all online orders, we will send you an email to confirm once it has been despatched.

Tracking is available on our Tracked and Express services for United Kingdom deliveries and International Signed For for overseas deliveries.

If you have opted for one of these delivery methods, you can track your order on the Royal Mail website using the tracking number to be found by logging in to your account and viewing your order.

It is important that someone will be available to accept your parcel as it will be too large to fit through a standard size letterbox and some parcels will require a signature of acceptance. If no one is available to accept your parcel on the first delivery attempt, you may have to contact the carrier to arrange a redelivery or collection.

We are sorry that your parcel has not yet arrived. Quite often, we find that non-delivered parcels are being delayed at the recipients local Royal Mail sorting office. If you haven't already done so, it may be worth checking with them to see if they have it. They may have already tried delivering it and not left a card. If this is the case, your parcel will be returned to us if it is not claimed.

The maximum time to wait for a Royal Mail delivery is 15 working days for deliveries within the United Kingdom and 25 working days for deliveries overseas. If your parcel has still not been delivered within this time, please do contact us in order that we can arrange a replacement (subject to availability) or refund, whichever is your preference.

When a parcel has been returned to us undelivered, we will contact you to arrange redelivery. If the delivery failed due to an error on our part or that of the delivery service, the redelivery will be free of charge. If the delivery failed for other reasons, i.e. not collected from a collection office, change of address, incorrect address provided etc., then the redelivery will be charged for.

Returns & Refunds

You may cancel any order up to 30 days from the date of purchase, simply send us an email to let us know. If your order has not yet been despatched we will issue a full refund. If your order has already been despatched you will need to securely return the goods to us at your own expense before a refund for the cost of the goods excluding postage is issued.

For full details, please see our Returns Policy.

We are sorry that your model has arrived damaged or is faulty. Please let us know the details by email and if damaged in transit, a picture of the damage packaging would also be appreciated. We'll then provide you with details of how to make your return and receive either a replacement (subject to availability) or full refund, whichever is your preference.

For full details, please see our Returns Policy.

If the delivery failed due to an error on our part or that of the delivery service, then we will refund you  in full. If the delivery failed for other reasons, i.e. not collected from a collection office, change of address, incorrect address provided etc., then we will refund the cost of items only, not the original postage costs where charged.

We aim to process all refunds within 24 hours of an order being cancelled or goods being returned to us where applicable but, please allow a few extra days to see the funds back in or credited to your account.

For full details, please see our Returns Policy.

Customer support

07922 850 456

Mo-Fr 10:00-17:00

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