Super model of Le Clerq Ferrari in display case. Recipient loved her 16th birthday present! Unfortunately it arrived 2 days after the birthday, even though i had paid for 24 hour tracked service. Suggest you use more efficient couriers!
Thank you for taking the time to leave a review for the Bburago Ferrari SF-23 #16 F1 2023 Charles Leclerc model car. We are glad to hear that your recipient loved their 16th birthday present.
We apologise for any inconvenience caused by the 'delayed' delivery. At the time of placing your order, this item was showing on the product page as having a 2-5 business days despatch timeframe. As stated on the delivery information sections on our website, the delivery time is from when orders are despatched. Upon checking your order timeline, we see that you placed your order on the Wednesday afternoon, we despatched it on Friday and Royal Mail delivered it on Saturday.
We understand that there may have been confusion or a misunderstanding with the despatch and delivery timeframes, and prior to your review, we had already taken steps to clarify these on our website. Our goal is to have a website that is clear and easy to use for all our customers, and we believe that these changes will lead to a better experience for everyone.
Once again, we apologise for any inconvenience and hope that your recipient continues to enjoy their model car. If you have any further concerns or questions, please do not hesitate to reach out to us.
Sincerely,
Ian
Came quickly and I'm pleased with it
Thank you for leaving a review for our Ford Capri 2.8i 1982 model car! We are so glad to hear that it arrived quickly and that you are pleased with it. It is always a pleasure to do business with you. Thank you for your continued support!
Best regards,
Ian
Excellent service very good quality products and replies to emails very quick over all 5 out 5
Thank you so much for your kind words, Martin! Your support means a lot to us.
Best regards
Ian
Perfect, as described and personal numberplate touch went down a treat. Thank you
Thank you for your lovely review! We're thrilled to hear that you are happy with your Aston Martin DB11 diecast model car.
Kind regards,
Ian
